Home > Employment > Embrace the Spirit
Embrace the Spirit
For over the last ten years, the entire Saint Elizabeth team takes part in a value-based customer service program called Embrace the Spirit. Each month, we focus on a different behavior that helps us embrace the spirit of excellent service and care.
To help make these values a part of our daily routine, we have developed Customer Service Standards and Behaviors. All associates of Saint Elizabeth are responsible to demonstrate these behaviors each day as they work with patients, patient families, other visitors, physicians and fellow associates.
1 Pass a Smile: Initiate greetings with a smile, introduce yourself and use the patient's, co-worker's and physician's preferred name in conversation.
2 Look the Part: Always present a professional appearance. Stay well groomed, always wear your name badge and keep conversations and behaviors appropriate.
3 Show the Way: Learn where all Saint Elizabeth services are located so that you may escort patients and visitors to their destination.
4 Privacy Matters: Respect patient's, co-workers' and organizational rights to confidentiality and privacy.
5 Thank Somebody: Express appreciation. Openly praise and acknowledge the good work of others.
6 Safe, Healing Environment: Respect the environment. Keep noise down, return all equipment and supplies to their proper place and pick up after yourself and others.
7 Respect Individuals: Recognize and support religious and cultural differences. Convey compassion and respect for all persons through appropriate voice, touch and actions.
8 Let's Talk: Communicate with clear, concise and accurate information. Listen without interrupting.
9 Keep in Touch: Invite questions, seek answers and follow-through on all requests and promises.
10 Make Things Right: Take the initiative to "make things right". Anticipate and correct problems. Apologize for inconveniences. Make amends.
11 Lean on Me: Be a positive and supportive team member. Express ideas, opinions and reactions constructively. Assist in resolving conflicts in a prompt and respectful manner.
12 Keep Growing: Consistently demonstrate growth toward excellence in expertise on the job.
Our Mission

The Mission of Catholic Health Initiatives is to nurture the healing ministry of the Church, supported by education and research. Fidelity to the Gospel urges us to emphasize human dignity and social justice as we create healthier communities.

Our organizational values express to all we serve, that Saint Elizabeth Health Systems are committed to the highest level of customer service, business ethics and integrity. These values are:
Reverence    Integrity    Compassion    Excellence