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OUR CORPORATE CULTURE

Our Mission
The Mission of Saint Elizabeth Regional Medical Center is to nurture the healing ministry of the Church by bringing it new life, energy and viability in the 21st century. Fidelity to the Gospel urges us to emphasize human dignity and social justice as we move toward the creation of healthier communities.
 
Our organizational values express to all we serve, that Saint Elizabeth Health Systems are committed to the highest level of customer service, business ethics and integrity. These values are:
Reverence    Integrity    Compassion    Excellence
 

To help make these values a part of our daily routine, we have developed Customer Service Standards and Behaviors. All employees of Saint Elizabeth are responsible to demonstrate these behaviors each day as they work with patients, patient families, other visitors, physicians and fellow employees.

  1.  Pass a Smile: Initiate greetings with a smile, introduce yourself and use the patient's, co-worker's and physician's preferred name in conversation.

  2.  Look the Part: Always present a professional appearance. Stay well groomed, always wear your name badge and keep conversations and behaviors appropriate.

  3.  Show the Way: Learn where all Saint Elizabeth services are located so that you may escort patients and visitors to their destination.

  4.  Privacy Matters: Respect patients', co-workers' and organizational rights to confidentiality and privacy.

  5.  Thank Somebody: Express appreciation. Openly praise and acknowledge the good work of others.

  6.  Safe, Healing Environment: Respect the environment. Keep noise down, return all equipment and supplies to their proper place and pick up after yourself and others.

  7.  Respect Individuals: Recognize and support religious and cultural differences. Convey compassion and respect for all persons through appropriate voice, touch and actions.

  8.  Let's Talk: Communicate with clear, concise and accurate information. Listen without interrupting.

  9.  Keep in Touch: Invite questions, seek answers and follow-through on all requests and promises.

  10.  Make Things Right: Take the initiative to "make things right". Anticipate and correct problems. Apologize for inconveniences. Make amends.

  11.  Lean on Me: Be a positive and supportive team member. Express ideas, opinions and reactions constructively. Assist in resolving conflicts in a prompt and respectful manner.

  12.  Keep Growing: Consistently demonstrate growth toward excellence in expertise on the job.
*I understand Saint Elizabeth is committed to the highest standards of customer service, business ethics and integrity. I accept the responsibility that should I become an associate of Saint Elizabeth, I will demonstrate these behaviors every day. I am willing to conduct my activities with Saint Elizabeth in compliance with these standards. [*Note: Because these standards are truly important to us, and we want to hire people who fit into our corporate culture at Saint Elizabeth, we require that job applicants accept these standards or their application will not be accepted.]
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